Delivery across Serbia in 3 days · Cash on delivery

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Shipping and returns

Last updated: 27 October 2026.

In short: we deliver to addresses in Serbia, you pay cash on delivery when you receive the package, and you can withdraw from your purchase within 14 days without giving a reason.

Shipping

  • We deliver only to addresses in Serbia, by courier.
  • The package usually arrives within 3 business days of order confirmation.
  • The shipping cost depends on the order total: up to 4,000 RSD it is 450 RSD, up to 6,000 RSD it is 550 RSD, up to 8,000 RSD it is 650 RSD, up to 10,000 RSD it is 700 RSD, and over 10,000 RSD it is 750 RSD. You see the exact amount in the cart and on the Checkout page, before you place your order.
  • Payment is cash on delivery: you pay the courier the order and shipping amount when you receive the package.
  • If the package is visibly damaged on delivery, you can refuse it or record the damage with the courier. Either way, let us know so we can solve the problem.

Withdrawal from purchase (refund)

You have the right to withdraw from your purchase within 14 days, without giving a reason and at no extra cost, except the direct cost of returning the goods. The period starts on the day you, or a person you designate (other than the courier), receive the package.

How to withdraw

  1. Within 14 days, send us a withdrawal statement at klaracomfort25@gmail.com. You can fill in the Withdrawal form or write any clear statement (for example: “I am withdrawing from the purchase in order no. …”). You don’t need to give a reason. You meet the deadline if you send the statement before it expires.
  2. We confirm receipt of your statement by email. Send the goods back to Kneza Višeslava 63, 11090 Belgrade.
  3. Send the goods back no later than 14 days from the day you sent the statement. You pay the postage for returning the goods.

Refund

  • We refund everything you paid for the order, including the shipping cost, without delay and no later than 14 days from the day we receive your withdrawal statement.
  • Since payment is cash on delivery, we cannot refund the money the same way. So, with your consent, we transfer it to your bank account: send us your account number with your withdrawal statement.
  • We may withhold the refund until we receive the goods or until you send us proof that you have sent them.

Condition of returned goods

You can look at and try on the product as you would in a shop. If you use it beyond that (wear it, wash it or damage it), you are liable for its reduced value. It’s easiest to return it with the tags and in the packaging it arrived in.

Size or color exchange

If the size or color doesn’t suit you, contact us within 14 days of receiving the package. If the size or color you want is in stock, we’ll arrange an exchange: send the goods to Kneza Višeslava 63, 11090 Belgrade, and you pay the postage. If it’s not in stock, you can withdraw from the purchase as described above.

Complaints

We are liable for any lack of conformity of the goods with the contract, for example a sewing defect, damaged material or a wrong product sent, that appears within two years of the day you received the goods. Report the defect within two months of the day you noticed it.

Where and how to file a complaint

  • by email to klaracomfort25@gmail.com (it’s quickest if you also send photos of the defect),
  • by phone at 060 153 1755,
  • pismom na adresu sedišta prodavca: Bogdana Žerajića 32, 11000 Beograd.

Send proof of purchase with your complaint: the receipt, order number or order confirmation email. Assessing the lack of conformity is free, and we cover the cost of sending the goods for a complaint. Contact us before sending, so we can agree on how to send the package.

Deadlines

  • We confirm receipt of the complaint right away, by email or in writing.
  • You will receive a response to your complaint within 8 days of receipt at the latest.
  • We resolve the complaint within 15 days of its submission at the latest. This period can be extended only once and only with your consent.
  • When we propose a solution, reply within 3 days. While we wait for your reply, the resolution period is suspended.

What you can ask for

  • If the defect appears within 30 days of delivery, you can choose between a replacement, a price reduction or termination of the contract (a refund).
  • After that, you are entitled to a repair or replacement and, if that is not possible, to a price reduction or termination of the contract.

Complaints do not cover damage caused by improper use or care contrary to the instructions on the label.

If we reject a complaint, we will inform you about out-of-court dispute resolution and the competent bodies. Under the Consumer Protection Act, the seller is obliged to take part in out-of-court consumer dispute resolution. More on this in the Terms of purchase.